Manually Releasing Charge Cable Tesla Model Y
If the standard methods of releasing a charge cable from the charge port (using the charging handle release button, touchscreen, or mobile app) do not work, carefully follow the procedures below:
- Display the charging screen on the touchscreen to make sure the Model Y isn't charging. Touch Stop Charging if necessary.
- Open the trunk in the back.
- Pull the release cord from the charge port downwards to release the charge cable's lock. The release cable could be hidden within the trim's aperture.
- Pull the charge cable from the charge port.
Caution: The release cable is only intended to be used when the charge cable cannot be removed from the charging port using standard procedures. The release wire or charging equipment may be damaged if used continuously.
WARNING: If any orange high voltage conductors are exposed, do not execute this process while your vehicle is charging. Failure to follow these directions could result in electric shock, as well as significant injury or vehicle damage. If you have any questions about how to execute this procedure properly, contact your local Service Center.
WARNING: Do not attempt to remove the charge cord while pulling the release cable at the same time. Before attempting to remove the charge cord from the charge port, always pull the release cable. Electric shock and serious harm can occur if these instructions are not followed.
Disclaimer: Tesla, Inc. was not involved in the development of this document and did not provide any input or otherwise edit, review or authorize it.