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If the usual methods for releasing a charge cable from the charge port (using the charge handle release button, touchscreen or mobile app) do not work, carefully follow these steps:
Caution: The release cable is designed for use only in situations where the charge cable cannot be released from the charge port using the usual methods. Continuous use may result in damage to the release cable or charging equipment.
Warning: Do not perform this procedure while your vehicle is charging or if any orange high voltage conductors are exposed. Failure to follow these instructions can result in electric shock and serious injury or damage to the vehicle. If you have any uncertainty as to how to safely perform this procedure, contact your closest Service Center.
Warning: Do not attempt to remove the charge cable at the same exact time as you begin to pull the release cable. Always pull the release cable down and hold it before you begin to remove the charge cable from the charge port. Failure to follow these instructions can result in electric shock and serious injury.