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If the standard methods for removing a charge cable from the charge port (using the charge handle release button, touchscreen, or mobile app) fail, carefully follow these steps:
Warning: The orange High Voltage cover should not be touched or attempted to be removed. Electric shock and serious harm can occur if these instructions are not followed.
Note: If the car hasn't got a charge port manual release lever, stop this procedure and contact your closest Service Center.
Note: The placement of the manual release lever may vary depending on market region.
Caution: The release lever is only to be used when the charge cable cannot be removed from the charging port using the standard techniques. Continuous usage of the release lever or charging equipment may cause harm.
Warning: If any orange high voltage conductors are exposed, do not execute this process while your vehicle is charging. Failure to follow these directions may result in electric shock as well as significant injury or vehicle damage. If there is any doubt about safely performing this procedure, contact your closest Service Center.
Warning: Do not attempt to disconnect the charging cable while simultaneously pressing the release lever towards the front of the vehicle. Before removing the charge cable from the charge port, always press and hold the release lever towards the front of the vehicle. Electric shock and serious harm can occur if these instructions are not followed.
Disclaimer:
Tesla, Inc. was not involved in the development of this document and did not provide any input or otherwise edit, review or authorize it.
