Politique de remboursement

Should you wish to return your item(s), please kindly email us with the reason of return, within 7 days from receiving your order (according to the delivery date on the tracking record, if applicable). Upon receipt of your information, it will take us 3 business days to file a claim with the carrier, and we would arrange you a new replacement or refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To request further instructions on how to return your order, please email support@talsem.com. Returns without prior communication with us will not be accepted.

Non-quality issues

To return a product for a non-quality issue, we would require you to pay the shipping fee for the return. Besides, you will be charged a 20% restocking fee based on the retail price of the product. Once you have returned the product and after it has been fully inspected by us, we will refund your purchase price, excluding the 20% restocking fee.
To start a return, you can contact us at info@talsem.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@talsem.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards. Please, get in touch if you have questions or concerns about your specific item. 

Refunds

Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.
Please, be advised that shipping fee and express shipping fee are non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product(s) in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price. Shipping fee may also be applied.