Returns And Exchanges
Does Talsem guarantee its product?
Of course! We're 100% committed to making you happy. Each product is hand checked by a member of Team Talsem before it goes out the door to ensure you get the best! While we make every effort to ensure your product arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures / video of the defect and contact us right away. We will work with you to guarantee your satisfaction.
Should you wish to return your item(s), please kindly email us with the reason of return, within 30 days from receiving your order (according to the delivery date on the tracking record, if applicable). Upon receipt of your information, it will take us 3 business days to file a claim with the carrier, and we would arrange you a new replacement or refund.
To return a product for a non-quality issue, we would require you to pay the shipping fee for the return. Besides, you will be charged a 20% restocking fee based on the retail price of the product. Once you have returned the product and after it has been fully inspected by us, we will refund your purchase price, excluding the 20% restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.
Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
To request further instructions on how to return your order, please email support@talsem.com. Returns without prior communication with us will not be accepted.
Please be advised that shipping fee and express shipping fee are non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product(s) in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price. Shipping fee may also be applied.
Still not getting your answers? Email us anytime at support@talsem.com
