Elon Musk, the CEO of Tesla, recently addressed an issue that was brought to light regarding a panel gap in one of Tesla’s Cybertruck Foundation Series units. The issue was first noticed and highlighted by a well-known YouTube tech reviewer, Marques Brownlee, who is also known by his channel name MKBHD. In his review, Brownlee pointed out that the Cybertruck he was reviewing had a panel gap that was, in his words, the worst he had ever seen in a production car.
Musk, in response to the criticism, took to social media to explain the cause of the panel gap. Contrary to what some might have assumed, the issue was not due to misaligned panels. Instead, Musk explained that the problem was caused by a loose door striker. He further clarified that this issue had affected about 15 Cybertrucks that were in service. The root cause was identified as insufficient torque after the door fit.
Addressing concerns about the quality of Tesla’s production, Musk reassured that the issue was relatively minor and could be fixed in service in about five minutes. He also confirmed that measures had been taken to prevent the issue from occurring in future production units.
Despite the initial criticism that Tesla received due to the door alignment issue, Musk’s quick and transparent response on social media helped to clarify the situation. It prevented potential false narratives from spreading and reassured both current and potential Tesla customers about the company’s commitment to quality and customer satisfaction. This incident serves as a reminder of the importance of open communication and swift response in addressing customer concerns in today’s digital age.
